Returns &
Refunds
CANCELLATION
Orders placed online through the website can’t be canceled. In case you want to modify your order in any way, it can be done by Contacting us.
REFUND
You shall be eligible for a refund only if initiated within 3 days of receiving the shipment.
To initiate a refund, you need to Contact Us giving the following details as mentioned:
1. Give us a reason/explanation for a refund. Attach Photos/ Videos wherever possible.
2. You need to mention the order number, and items you want to refund. In case of a complete order refund, no need to mention the items.
3. If the reason pertains to a mistake on our side such as the dispatch of the wrong material, damaged item, or any other mistake then the full amount shall be refunded on receiving the materials. For other reasons, the buyer will be refunded “Net refund amount = Total amount paid – shipping charges”.
The Refund After Initiation May Take a Maximum Of 7 Working Days after the item is received back by us.
EXCHANGE
In case you have bought any material or stamps by mistake and want to replace it with other items, please inform us within 48 hours of receiving of materials. Additional shipping charges shall be borne by the buyer and the exchanged material will be sent after receiving the original item for which exchange has been sought. Any difference in amount while exchanging shall be settled as per the situation and such information shall be communicated via email.